Portuguese Customer Support Associate (Só serão considerados CVs em Inglês)

Dealing with and resolving customer issues via (inbound and outbound), emails and online chat tools.
Ensure an unparalleled customer service experience and preserve the company's image by being the first line of communication with customers.
Provide a commercial approach to the customer with an excellent ability to present promotions and brand information aimed at conversions and brand turnover.
Meet or exceed KPI targets effectively and efficiently.
Offer quality and accurate service.
Escalate issues to specific superiors.
Follow the instructions of the immediate superior.
Provide feedback and suggestions to the immediate superior for questions and procedures, etc.
Get along well with other Agents, superiors, and colleagues from other departments.
Responsible and with the initiative to participate in the growth and development of the area.
Provide answers and solutions to customers in a professional manner.
Flexible in shift schedule.
Demonstrate extensive knowledge of system products and tools.
Strictly follow internal departmental procedures and adhere to company-wide rules and policies.

Bachelor's degree (or at least 3rd year of higher education) in Computer Science, or related technical area, or equivalent work experience
Good oral and written communication skills in Portuguese and English
With relevant experience in Call Center.
Good communication skills
Excellent problem-solving and people skills.
Must be independent, self-motivated, show initiative, and have a strong sense of ownership/responsibility.
Support company goals and objectives, deliver departmental/team results and key objectives.
Show willingness to learn / learn fast.
Ability to work in a fast-paced and focused delivery-oriented environment.
** All applicants must be willing to work on-site under a shifting schedule (including graveyard shifts.)

** Applications in English only

A STANDARD FOCUS ANGOLA, faz parte de um grupo notável de empresas GameTech, focadas em oferecer experiências de jogo de primeira classe, apostas desportivas e produtos de casino para nossos clientes em todo o mundo.
Junto com Sportion, TechSpirit, Sportserve e Sportelligent, somos a força motriz por trás da marca de apostas desportivas de renome mundial, DAFABET
Desde o lançamento de nossa iniciativa global de contratação, agora empregamos mais de 2.000 pessoas em todo o mundo. Oferecendo trabalho local, híbrido e remoto em contratos permanentes e de consultoria em todo o mundo tornando-nos num verdadeiro empregador global de referência.