Workshop Manager - Automóvel

JOB PURPOSE STATEMENT:
Manages and motivates all services’ staff and other personnel involved in delivering high level, quality service, and on time delivery of service vehicles in order to ensure growth and expansion to achieve targets.

• Analyze current procedures and activities to identify and present opportunities for improvement of the workshop;
• Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment;
• Facilitate the orientation of new team members in collaboration with the other staff members by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.
• Maintain good relationships with customers;
• Ensure adequate maintenance of tools, equipment and other materials in the Service Area;
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance;
• Conduct annual Performance Appraisal for Workshop Personnel;
• Provide advice and technical assistance to team members;
• Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions;
• Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness;
• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles;
• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
• Plan and adjust the workloads of department personnel to match their skills and abilities;
• Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation;
• Coordinate with sales department and arrange for delivery of equipment to customers;
• Maintain communication with GM headquarters to obtain security information, report unusual concerns and share new ideas that may contribute to improved Workshop operations.

• Experience in the automotive industry;
• 5 years experience managing an automotive workshop, particularly attached to a dealership;
• Automotive systems (vehicle layout, function and location of parts);
• Knowledge of mechanical issues, warranties, service and general repairs;
• Organizational ability;
• Detail oriented;
• Technically competent with ability to train others;
• Customer service ability;
• Energy and drive;
• High integrity and professionalism;
• Good communication ability both verbally and in writing;
• Strong interpersonal skills;
• Fluency in English is mandatory;
• Computer skills: Microsoft Office Package;
• Leading & Supervising;
• Team Orientation;
• Customer & Quality Focus.

 

A Multipessoal Angola posiciona-se como um fornecedor de referência no sector de recursos humanos em Angola. A oferta de serviços que coloca no mercado ao dispor dos seus clientes cobre toda a área de recursos humanos. A Multipessoal Angola fornece serviços nas áreas de recrutamento e selecção, formação profissional, consultoria organizacional e de recursos humanos, trabalho temporário e outsourcing, com o objectivo de constituir-se como um parceiro transversal na gestão dos recursos humanos nos seus clientes. Em linha com os valores e objectivos do Grupo Multipessoal em Portugal, a Multipessoal Angola desenvolve a sua actividade assente em parâmetros de rigor, na experiência, sensibilidade e conhecimento do mercado dos recursos humanos em Angola em todos os sectores em que actua. O Grupo Multipessoal é actualmente a empresa portuguesa líder no mercado dos recursos humanos em Portugal, com uma actuação fortemente pautada pela dinâmica, ética e inovação.