Debt Collector

Keep track of assigned accounts to identify outstanding debts;
Plan course of action to recover outstanding payments;
Locate and contact debtors to inquire of their payment status;
Negotiate payoff deadlines or payment plans;
Handle questions or complaints,
Investigate and resolve discrepancies;
Create trust relationships with debtors when possible to avoid future issues;
Update account status and database regularly;
Alert superiors of debtors unwilling or unable to pay when necessary;
Comply with requirements when legal action is unavoidable.

University degree or diploma relating to the field, (Preferential Requirement);
Proven experience of 3 years as a Debt Collector;
Experience in working with targets and tight deadlines.;
Knowledge of relevant legal requirements;
Good in English – spoken and written;
Working knowledge of MS Office and databases;
Excellent communication and people skills;
Skills of negotiating and persuading.

Organizational, planning and multi-tasking skills;
Communication skills;
Information gathering and information monitoring skills;
Problem analysis and problem-solving skills;
Judgment and decision-making ability;
Professionalism and confidentiality;
Attention to detail and accuracy;
Flexibility and adaptability;
Good oral and written communication skills;
The ability to be proactive and take the initiative;
Tact and diplomacy.

Empresa líder em Serviços (outras actividades)